BPO (Business Process Outsourcing)

Voice Services

Connex Management provide SMEs with quick and affordable expansion in their service capacity. As companies and organizations gear up for globalization, BPO firms and professionals in emerging markets continue to scale themselves for the continuing surge in demand.

No business is too big or too small for voice services, contact center solutions, telemarketing services and customer support services. But with so many BPO companies to choose from, where do you start? Which ones do you approach?

Through careful study of your business structure and operational requirements, we’ll match you with the solution you need. Connex Management has all the information you need to know when choosing your offshore operations source. We can recommend which locations are ideal for the type of BPO service and BPO provider you require. As your trusted partner, Connex Management will make sure that your ventures meet your expectations.

Connex Management BPO services:

Inbound call services

  • Inquiries support
  • Telemarketing
  • Tele Sales and Order Booking
  • Customer Support
  • Helpdesk services
  • Query Handling services
  • Technical support
  • Collections
  • Email & Chat support

Outbound call services

  • Advisories
  • Sales Verification
  • Customer Services
  • Surveys
  • B2C and B2B Customer Acquisition
  • Lead Generation
  • Win Back Programs
  • Customer Loyalty Programs
  • Welcome Calls
  • Service Satisfaction Follow-ups
  • Database Enhancement
  • Up Sell/Cross Sell
  • Sales Verification